Question 1

What should I know about your pre-order program?

Accepted Answer

When you pre-order, payment is required upfront. Your items will ship automatically once they arrive. If your order includes multiple pre-orders or a mix of in-stock and pre-order items, we'll ship everything together when all items are available. Please note that manufacturer-provided ETAs may change. Thank you for your patience!

Question 2

Why don’t you offer no-cost pre-orders anymore?

Accepted Answer

We previously offered no-cost pre-orders, but it’s no longer sustainable for our small, family-run business. Rest assured, existing pre-orders under the old system will still be honored, and you’ll be notified when they arrive. Moving forward, pre-orders require upfront payment, and items will ship automatically once they’re in stock. If your order includes multiple items, we’ll ship everything together when all items are available. Thank you for understanding!

Question 3

Can I find regular Hot Wheels in your store?

Accepted Answer

Yes, we carry regular Hot Wheels! If you’re searching for specific models, just reach out to us, and we’ll check our inventory for you. Since we attend many shows, our stock changes often, but we’re happy to help you find what you’re looking for.

Question 4

Do you offer discounts for bulk purchases or cases?

Accepted Answer

Yes, we offer special discounts for bulk purchases, including master cases. To secure your order, please reach out to us as soon as new products are announced.

FAQ

Frequently asked questions

What should I know about your pre-order program?

Why don’t you offer no-cost pre-orders anymore?

Can I find regular Hot Wheels in your store?

Do you offer discounts for bulk purchases or cases?